Ignore all the bad reviews. We are currently on a two week holiday from 09/09/19 and cannot fault it at all. Check-in we easy and quick. Luggage came to rooms on golf buggies. Staff are so friendly and always acknowledge we a smile and a hello nothing is too much trouble.
A world like to say Jessica is fantastic she is so friendly and always looks to find you and give you a flyboard cozumel mexico tour suggestion and a hello around the pool and she knows what drinks you want by the pool. She is a credit to your staff and visits so much better.
If you do any excursions it has to be coco bongo (see Oscar around the main pool) we did high price 145 dollars but well worth the money that is transfer entry with no queuing box and tables waiter service ABC bottles of drink (all the good stuff) we had Belvedere vodka. Captain Morgan’s spiced rum and Tanqueray gin. If you finish a bottle, they give you another. Shows were fantastic, best night ever.
We recently completed a trip with six teenage boys (Ages 15-18) along with four adults to the Grand Palladium Colonial. The grounds at Grand Palladium are beautiful and well maintained. The pools were immaculate and had plenty of lounge chairs, so you did not have to get up at 6:00 am to get a chair as we do in many other places we travel to.
The buffet restaurants offered a variety of food that was both hot and good. The A La Carte restaurants were excellent and had terrific wait staff as well. We had one in our trip that had a severe allergy(s) and the restaurants were VERY accommodating to the point the chef would come out before each meal and meet with us and explain if the food allergens were any of the items they were serving before we ordered.
The room accommodations were OUTSTANDING for taking this many people on a trip. The adults each had king size rooms to themselves with a connecting room that could accommodate three teenagers(each had their bed!!). EVERYBODY from the front desk, bell boys, room servants, and all the waiters and waitresses had a fantastic SERVING attitude, and it showed through their efforts. I HIGHLY recommend this location and will undoubtedly revisit this location in the future.
I want to give a special thank you to Lucia who looked after us every afternoon in the sports bar. It is an ideal place to grab a cold beer after being out in the heat. All the staff is very attentive, and if you’re into sports, you’ll love the decor. I could still keep up to date with all football even when on holiday.